ANSWERING THE PHONE

HERE YOU ARE SOME POSSIBLE SENTENCES

TO MAKE AND ANSWER A PHONE CALL AT WORK

• Is this 673894578?
• Yes, sir.
• How can I help you?
• How may I help you?
• What can I do for you?

• Excuse me, may I speak to Mr…?
• Good morning, could I talk to Miss…?
• Excuse me, I’d like to talk to Mrs…?
• Good morning, I’d like to speak to someone about the …., please?

• Wait a moment, please.    I’ll put you through to the Sales Department.
• I'll just connect you (to)...
• I'll transfer you (to)...
• Could you wait a few seconds, please?

• Could you speak a little louder?
• Could you repeat it, please?

• He’s out for lunch.
• She’s away on a business trip.
• She’s busy at the moment.
• Do you know when he's free?
• I’m afraid she isn’t in.
• Sorry, he’s not available at the moment.
• She can't get to the phone right now.
• Sorry, but he's on another call.
• He’s on holiday.
• She’s at/ in a meeting.
• Could you call back later, please?
• Could you call tomorrow morning, please?
• Do you mind calling back this afternoon?
• Sorry, can you call again later?
• Let me just see if someone's available.

• Could I have the name of the Sales Manager, please?
• Certainly, it’s Mrs….
• Thank you very much.

• Good afternoon, I work for IBM company.  Could I have an appointment with the Purchasing Manager?
• Good morning.  I’m interested in renting some equipment.  Who may I speak to, madam?
• Good morning.  I’d like to speak to someone about market research, please.

• Can I take a message?
• Do you want to leave a message?
• Would you like to leave a message?
• I'm just getting a pen.
• Ok. Go ahead.
• Anything else?
• Let me read that back to you.
• I'll give him your message.

• Would you tell him I called?
• Certainly.  Your name, please?
• Could you tell him to ring me back when he gets back?
• Could you tell her I’ll ring again this afternoon?
• Sure, may I have your name and phone number, please?

• Just, tell her I sent the invoice by mail, please?
• Just, tell him I received the samples she sent me.

• Where are you calling from, madam?

• Hold on a moment, please.  I’ll see if he’s available now
• Please hold.
• Hang on a second.

• Please speak up / more slowly.
• Can you repeat that?
• Would you mind saying that again?
• Do you mind repeating that?
• Sorry, I didn't catch that.
• I couldn't hear you, I'm afraid.
• I'm sorry, I don't speak English very well.  Can you repeat that?

• It's been nice talking to you.  Bye.
• Sorry but I must go now.
• Thanks for calling.
• Goodbye. Bye.
• ...     ....     ......
   

Pay attention:
Hold on / Hang on =  Espera un poco, no cuelgues.
Hang up= Cuelga